Who we are

Our website address is: https://macleodhighland.com

What personal data we collect and why we collect it

Our site’s registration form requires users to give us contact information (like their name and email address). The customer’s contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information (like their email address), and financial information (like their account or credit card numbers). The customer’s contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user’s identity and for use as account numbers in our record system.


This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just “surfing”

Return Policy

All returns must be pre-authorized, in an unused and unworn state, include the original invoice or receipt, and original manufacturers packaging. Unauthorized returns are not subject to refund. All kilt-hose are considered final sale and non-returnable due to government health regulations. Products that are authorized for return are subject to a 20% restocking fee. Return shipping is the responsibility of the sender. All bagpipe purchases and kilt purchases are considered custom orders and are non-refundable , however defects will be repaired or replaced at the manufacturers discretion.

If you have any questions about the security at our web site, please send an e-mail to kcmacleod@rogers.com.

Conditions of Use, Notices, and Revisions

If you choose to visit¬†MacLeod Highland Outfitter’s website, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Canada. If you have any concern about privacy at the MacLeod Highland Outfitter’s website, please send us a thorough description with our contact us page, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.